It may just be me, but I generally find BA high-handed, patronising and mumsy. And that's just the senior management I've worked with! OK, OK, the check-in chicks and trolley dollies try their best most of the time, and first class is usually acceptable. But if ever there was an airline that needed to buy into the dictum that the customer is always right (apart from during emergencies, granted - of which they seem to have a few) it's our national flag carrier.
Any-old-how, I've been using these last couple of hours to catch up on Thanet news, and I see there have been further developments in the plan to place
Ah well, I expect things will look a lot different once I've touched back down on Duffer Island tomorrow. No, really, things will look different, won't they? Please God, tell me they will!
Posted from Montreal via iPhone